What do Blackfoot customers have to say? Please read some of their feedback below:
“I know that I have banged on about Blackfoot before but they do provide an excellent service. Last evening a customer complained about a fault with the secure order form on my web site. A mail late late last evening to Blackfoot with the information. A quick exchange and here we are all fixed. If you need a new reliable host give them a go.”
“I have been with Blackfoot from your early days and have always had a first class service. Whenever I have had an issue you have always been prepared to help out, and do what is required to reach a satisfactory resolution. It is the recent, generous, increase in bandwidth and storage that has prompted this. I just wanted to say “thank you”. It is greatly appreciated. Cheers.”
“Just when you thought that Blackfoot could not get any better they introduce “Installatron”, or the orgasmatron as I like to refer to it.
For years I have maintained my own instance of WordPress and its backup regime, which took some time to perfect its automation.
Installatron seamlessly imported my installation into its list of applications and makes managing your installation an absolute breeze.
The one click update creates a backup of the site and then updates it for you.
In the unlikely event something goes wrong, there is a one button restore.
Thanks again Blackfoot for continuing to offer the best possible hosting solution you can.”
Sean McCaffrey (follow up)
“I am amazed at the speed and quality of your response to support requests. Outstanding!”
“If only all companies provided such helpful and rapid support!”
“I would like to thank you for providing such a great service, I have transferred my website from Site Studio to SiteBuilder and I’m very happy with it. I would especially like to offer my sincerest appreciation for the Blackfoot customer service which have always been very efficient, very helpful, timely replies; knowledgeable staff, with such high standards and good service you provide I will always keep my web site with you. Many thanks for all your help.”
“You are a very efficient, and decent company. Your service is both excellent and considerate. I will keep my existing web site with you for ever! Should I create any others – they are yours.”
“Guys, I thought that you might be interested. Hows this for real service.
I was trying to log on via FTP to update my web site. The connection failed.
At 17:41 I e-mailed my ISP – Blackfoot with a request for help. An exchange of e-mails and I was back able to update. Uploaded a changed page and checked it was AOK. At 18:06 e-mailed my thanks to Blackfoot.
Beat that for real service. I’ve used Blackfoot for 10 years plus and that’s how they deal with our relationship from the start up until today.
Well done and thanks again Blackfoot!”
“This isn’t a sales question (I’m an existing customer), but it’s not technical support either.
I just wanted to contact you regarding your customer service (in particular technical support).
I’ve had a few issues with my website that I haven’t been able to sort out myself (as I’m not a technical person at all).
Every time I’ve contacted your technical support I’ve had a reply promptly. Additionally, sometimes the problem has been with content on my website being incompatible with your systems (for example my gallery), but in every case the issue has been looked into and solved within a couple of hours.
Especially given the pricing of your products, I think that represents outstanding value for money and excellent customer support – I’m very pleased indeed.
Please pass that on to your customer support team.
“I have used many hosting companies in the past, and yes, I’m one of those customers who are difficult to please. I expect high standards and a good service, and for the last 7 years this is what I have received from Blackfoot, and this is not just the servers uptime and reliability, but also the team behind Blackfoot, especially the support team, they go above and beyond the call of duty and respond very quickly, which is crucial when you run a business online. As I said above, I have used many hosting companies in the past and Blackfoot is the only one I have ever recommended.”
Simon Smith – eRapport
“I would like to offer my sincerest appreciation for your customer service which has been, as always, top notch – helpful, timely replies; knowledgeable staff who are happy to explain concepts to the layman; and incredible efficiency. I will continue to recommend you to all my acquaintances.”
Leah Taylor – Lantern Web Design
“I’d just like to say that the chaps at Blackfoot have been unfailingly helpful – especially in my early days last year.”
Felicity Hardman – Walton Art Club
“Blackfoot Rocks 10 out of 10… if you could get 11 out of 10 this would be Blackfoot.”
Response to our Help Desk Team: “That’s brilliant! Such a fast response, great help and now I know what I’m doing for the future! It certainly makes me glad I chose Blackfoot! I’m glad to be able to support a company that has already proven to be excellent value for money.”
“I have used Blackfoot for my hosting purposes over the past two years and it has been a dream experience. I have recommended several of my friends and colleagues to use Blackfoot and they, like me, have found the whole experience a pleasure. I would give unreserved recommendations for Blackfoot to anyone who wants a reasonably-priced, reliable and friendly web host.”
Nicholas J. Bradley
“I would just like to say that the support team at Blackfoot have been absolutely fantastic in their support. All too often people are ready to complain about service/s they recieve but appreciation is not shown when the service level is high. I am more than happy to recommend Blackfoot to anyone, particularly those with little knowledge about hosting, (like myself), as the level of support given here is outstanding. Thanks to all the support team and I hope that I offer the same level of professionalism in my new business as is given here.”
“I’ve used Blackfoot for my hosting for a number of years; personal websites, enthusiast sites and forums and now for business purposes. They have always reacted quickly to problems, even through the night! Uptime is fantastic with no break in service that I can remember, and that’s in over 5 years. I would recommend Blackfoot to others looking for hosting based on the above.
“Our parish council website has been hosted by Blackfoot since January 2005. They enabled our parish council to obtain a .gov.uk domain name and have provided it with reliable service. Despite the fact that I use an out- of-date and exotic computing platform, I have always got prompt and friendly help.”
“We have been with Blackfoot for around 4 years now. We can without doubt state that your company has been fantastic with us from day one. On the rare occassions we have had a problem, its been dealt with quickly and effectively. Communications are second to none as is the follow up service. We would like to thank you for your support over this time period and intend to be with Blackfoot for as long as you will let us.”
“I was recommended to use Blackfoots’ services back in 1998, and I have not looked back. I am always impressed with the speed and the level of response to any questions I might have.”
“Can I also take this opportunity to compliment you on your level of service. It may be by email only but in the two cases I have had to call on your support I have been impressed by both the speed of response and the competence of the technical support provided by Blackfoot. I would have little hesitation in recommending your service to others.”
Mr J N Brand
“Many thanks once again for an excellent service. Time and again you come up with the goods – I use and recommend Blackfoot for three reasons: Price, Usability and most of all the superb support you have always given. No one else comes close
“As a web designer I work with many hosting companies and I have to say you are one of the most efficent and cooperative I have come across. I would highly recommend you.”
“About time that I shared my experience of Blackfoot over the past 8 months, just fantastic in all matters. Outstanding response to help requests, very patient with what must sometimes seem very basic questions and every one is handled with speed, accuracy, courtesy and occassional humour (very welcome). Site Studio is an excellent tool, we now have a reseller package and this has helped develop another offering to our customer base. “Simply the Best” just is not enough.”
“Thank you so very much!!! Tonight I bought the domain name, www.dundela.net/ through your hosting company and I cannot believe that within just two hours my Web site (which is about my beloved football team, Dundela FC), is up and running for all to see. I hope I have sent this to the correct department, if not would you please pass on my kudos. Thank you, Blackfoot, you totally rock!!!.”
“I have never used a web host such as Blackfoot that are so professional your support is next to none. An excellent service. My colleague recommended you and to be honest it’s the best move I have made.
Many thanks for all your help
Kind Regards, Asad”
“Thank you so much for all your help – truly outstanding service as always.
“Very many thanks for all your help. I am very impressed with the efficiency of Blackfoot hosting, both regarding the speedy set-up when we opened our account and also for your prompt replies to our queries and questions, and would happily recommend Blackfoot to others.
Again, many thanks”
“What superb support.
Thank you, I am totally impressed with Blackfoot – obviously a totally professional host. I can honestly say I am simply gobsmacked with the level of expertise and efficency, thanks v much, really good work!!
I was recommended you as a host and everything my friend said is amazingly true, very good, congratulations and a marvellous tech support service you do provide!”
“I have used quite a few web hosting services over the years and I can honestly say without a doubt that Blackfoot is the best that I have found. The company not only provides a quality and cost effective service but also offers a wide variety of features and options that makes running a website almost a pleasure.
However, what makes Blackfoot different from other hosting companies is the level of costumer service it offers, it is absolutely first rate, every email is promptly responded to and all queries answered. I once even requested to have a perl module installed so that a feature of my site would work, this was done straight away without any fuss, whilst most hosting companies would have totally refused.
If you are wondering if you should host with Blackfoot, the answer is yes.”
“Just to re-affirm that I think Blackfoot rock!!
Thanks to all who work there and for doing such a fab job!
“The Blackfoot hosting services come with my highest recommendation. As a web designer, I have tried and tested quite a few different servers but none compare to Blackfoot. I have already created hosting accounts for 17 different clients with Blackfoot and not one single problem. I’m happy because my clients are happy. As for technical support 10 out of 10.”
“After 3 months I would like to say I am impressed with Blackfoot hosting. My previous host offered hardly any control over my account and sometimes request for support took ages. So far I have found Blackfoot to be extremely reliable and good value, support queries were answered quickly and I love the amount of control I have over my websites.
“I have many reasons to be happy that I chose your company to host my websites (excellent value for money, fast friendly support, comprehensive range of service). One of the least mentioned ones is that you provide statistics not only with Webalizer, but also with Awstats, which is so much better. I realised lately that most Webmasters don’t use it (their loss), and some of the stats that it gives (and that Webalizer doesn’t provide) are most useful to me. Congratulations to whoever had the idea of providing it.
Thanks to all for the great work you’re doing.”
“I’d also just like to say a quick thank you for providing such an excellent service – this was the first website I have set up from scratch and I spent a lot of time researching who I should use for the hosting (especially because the budget for the venture was extremely limited), so I was extremely pleased when I found your blend of price and functionality. Obviously I was a little apprehensive having had no experience with any web hosts before, but you have more than lived up to the glowing reviews I had read! I will certainly be using you again for the next website I set up I think I’ve run out of superlatives now; one final thanks and I’m done…”
“When I first started to learn about web design and running a business online, Blackfoot was recommended by a friend who has 7 accounts with Blackfoot. At first, I thought the testimonials section was too good to be true, but I now find myself compelled into writing to show my satisfaction. Where do I start… Answers to daft questions usually within 10 minutes, or even less! Answers to not-so-daft questions usually within 10 minutes, or even less! Clear and accurate solutions to ALL of my questions each time. The price and features of the packages are almost too good to be true, I have upgraded once already and wouldn’t hesitate to upgrade again. Fast servers for downloads and servers that very rarely have a problem, even IF they do have a problem, it is fixed promptly and with little disruption to my visitors.
I have recommended Blackfoot a few times now to others with a couple of sign-ups and will continue to recommend Blackfoot whenever the chance arises.
Thank you Blackfoot for taking the stress out of running my online business”.
“I would just like to say that I am so pleased that I found Blackfoot. For the last two years I have put up with a host that nearly drove me to despair with incorrectly setup accounts, server down time, unanswered support requests and much more. When support requests were answered the advice was nearly always wrong or the solution promised not carried out. Your service is a breath of fresh air and your servers are like lightning. Thank you so much and please, please keep it up :)”
“Just a short note to say a big thank you for the way you look after my accounts and hosting. I am a very busy person and find your monitoring and reminder service a real boon.
Keep up the good work.”
“Thanks for getting back to me… We’re just learning, so all the support we can get is very much appreciated.
However, I wanted to add that the whole Blackfoot experience (including this service) is fantastic. We’ve been so impressed with the set-up that we want to tell the whole world (and will) Certainly refer any clients to you for web hosting…. we trawled many in searching for the best web host…. you were the best and haven’t let us down!! Thanks a million!!”
“Very impressed at both the speedy response, clarity of the message & detail of the response. As a fellow member of a helpdesk, I wish some of my colleagues could attain such a high quality of customer care !
I have had the greatest pleasure in promoting both your organisation & quality of customer service to the Committee who are grateful for all your efforts.”
Many thanks again.
“Renewing my reseller package today I suddenly realised that I have been meaning to send you a thank-you note for a whole year now! Your service has been exemplary in every respect: I have never waited for a helpdesk response for longer than a few minutes, no matter what the subject matter; your servers are always up and are fast; you keep your software up-to-date; and you seem to care about your customers. The latter is woefully rare in my experience, and I have been recommending you whenever possible!”
“Thanks again for that. I don’t know what we’d do without your help. I can’t think of any other ISP that puts that kind of attention to detail into a day-to-day transaction, and you can quote me on that! Unfortunately you can’t get any higher up my “companies to recommend” list as you’re already at the top ”
“Blackfoot are an excellent hosting company who I can’t recommend highly enough. They are happy to deal with the smallest of problems and are quick to reply to emails. The staff are polite and helpful. Everything about Blackfoot is so easy to understand and follow, it’s just great ”
I think that this is a wonderful service that you provide – and would just like to say thanks!
I just wanted to let you know how extremely happy I am with your hosting service that I signed up to last month. My initial decision was made due to the speed and quality of e-mail replies to my pre-sales enquiries. This speed was maintained after you took my cash as my account was up and running in a morning (20 minutes after my invoice was payed!) Beyond that I remain impressed with the array of tools available in the control panel such as phpmyadmin, file manager, web stats and webmail. As a webmaster of a frequently updated site, these are invaluable to me. Overall, an excellent package that I wouldn’t hesitate to recommend – just not to any ‘competition’! Keep it up!
I would like to take this opportunity to say thank you for all your help and patience in the past, and that I am very happy with your company, not only the uptime , help, support etc I am really glad I chose your hosting company.
Thanks for now
Highland Celtic Leather
“I have to say that Blackfoot hosting has to be one of the best hosting companies we have ever come across. Over the years we have known a fair few Hosting companies, and Blackfoot, beat them all hands down. Their high level of service and immediate Customer Support coupled with their competitive prices, makes the “rest” look pitiful. I would seriously recommend, anyone, even considering either changing host, or getting new hosting to go with Blackfoot. Keep up the good work! You have been a pleasure to deal with”.
Just a quick note of praise. I cannot believe my luck in coming across you and Blackfoot. Compared with the other people I have to deal with over the net you are by far the best. I get good service from one but at a price but no control panel. Others are never there or do not return emails. Others do not allow the use of generic ftp programs.
I have used your service to host several sites so it was a pleasure to see how far you have come. The new look of your website is very professional and it certainly reflects your image in a positive way.
Keep up the excellent work.
Many thanks – it’s great to deal with someone who cares about customers.
I’m really impressed with the support given me and the speed of your responses. Thanks for everything. My website is working perfectly now.
What would I do without you? I would like to say a big thank you to all, for the outstanding help over the last few months. If it wasn’t for you my new business would never be launched, however, you are always willing to help on any queries I may have.
It’s people like you that make Blackfoot a superior service orientated ISP. Thanks for all your work and time.
Just to say thanks for the swift action on this. It might seem tacky to say, but every time I deal with your support desk I am always very impressed on your clear and concise information as well as the speed you reply.
Keep up the good work, it is much appreciated.
I would like to thank you for all of your help and your very prompt responses to my queries. You certainly are very different to the previous hosts I have used and shall recommend you to everybody that I can.
It is indeed fixed, even more thanks in your direction. The last host I used would take days to reply in cryptic one sentence messages yet you look into it & fix it in 10 minutes.
May I just say the service is great and I’m enjoying using all the functions that are on offer with my Blackfoot Ecommerce Account.
I would like to start by thanking you for your prompt reply to my support questions. I think that your service is very good and very cost effective. I will definitely do business with yourselves in the future with any of my clients.
I would just like to say thank you to you and Blackfoot for the prompt & helpful support you give. Credit must be given where it is due…I have yet to find an internet company that provides such an efficient support system that you do â€“ apart from ourselves! I must tell you that I am moving the domain which I recently purchased and hosted with “another host” because they have no idea about after sales service. I recently purchased a Reseller Account with access to unlimited sub domains at Â£ 500.00 + vat per year, and asked them to activate certain sub-domains 24 hours ago and have still had no response from them even after calling and speaking to them. I have subsequently cancelled my account with them and upgraded my account to your Reseller Account so that I can host all my domain names with your company.
The service & support I have received from you is excellent & I have recommended you to a number of people already.
Keep up the good work.
Please fell free to use this Testimonial as required.
I want to thank you for your great services! I think you are the fastest and the best web hosting providers I ever had!
We really appreciate what you have done for us so far. You’ve been a tremendous help. Thanks for your help. At last we have it sorted. I think that you should take the rest of the year off at our expense the amount of work we sent you. By the way did we tell you that we have been kicked off every other host in the world. Something to do with causing mental stress?)
I have been exceptionally impressed with your company’s efficiency and inhumanly speedy response to my queries. Do you ever sleep? Also the technical facilities available are proving to be solid and reliable, as well as fully featured – excellent effort!
“I would like to take this opportunity to express how pleased I am with the service I have received from blackfoot.co.uk especially the support department.
Thank you very much for the excellent service.”
Mr Daniel R Williams
“Finding a company that offered name registration, QDCat shopping cart software and secure ecommerce hosting all for less than Â£200 was unbelievable. Surely there must be a catch? Perhaps the after sales support was poor? To state the help and technical advice that we have received was exceptional would be an understatement. We are still in the early days of ecommerce but we certainly would not have got this far without the expert support of Blackfoot and a little help from their friends at QDCat.
We cannot thank you enough.”
Partner Sherwood Models, Nottingham.
“I have dealt with quite a few Web Hosting Companies over the past few years, but ‘Blackfoot’ truly stands out as a shining example to all of them. With super-fast, very friendly and efficient support, excellent value hosting packages on offer, and what appears to be 100% up time, they are always a pleasure to work with and seem to go out of their way to help you. So here’s a message to the rest of you Hosting Companies out there:-This is how it should be done guys!.”
“This is to state as a compliment that compared to other ISPs we found BLACKFOOT quite efficient, very competitive and thankfully cooperative in many respects. I would recommend their services to anyone!”
Director For Technico Ltd
We are very grateful to all clients who send testimonials because we know that they are of great value to those in search of a good home for their web site.
“I have just started using Blackfoot and all seems easy to operate. When I had a problem they emailed me back immediately.”
Integrated Website Design Ltd
“As a business new to e-commerce, the experience could have been one of misery during the setting up but with the personal service that was offered to me by blackfoot, it has enabled my business not only to thrive but helped me through a steep learning curve. I would have no hesitation in recommending Blackfoot to any business looking to establish themselves in the world of e-commerce.”
“Blackfoot are by far and away the most user friendly web service I have tried. Their response times mean that I have never been left without a service and somehow whatever time of day/night I call, they are always there to help, no matter how small the problem. An excellent provider and very good value for money too.”
“A big thanks to Blackfoot. You have been a great help with all my internet needs, Registering site names at the best price around, E commerce and loads more. It has been good to know that I could rely on you and know that my account is in good hands at all times.
Once again a BIG thanks.”